Red Rock Financial Services has been an integral part in the collection process for many associations I manage. Their level of professionalism and customer service is a quality not often seen with collection agencies. Their fully customizable visual reports are industry leading. They make it easy for Board Members to see and understand what takes place on a monthly basis from a collection standpoint. In addition, they make themselves readily available to attend board meetings in which they inform and educate both Board Members and homeowners. I highly recommend using Red Rock Financial Services as a collection agency.
—D.K. Community Manager
“My boards are very pleased with the services provided by RRFS. Their willingness to address boards on short notice concerning collection issues is appreciated. Additionally, their professional and flexible approach to status reports gives board members up-to-date information…often as current as the day of the board meeting. They have even offered their office for meetings for one association… now that’s customer service!!”
—B.R. Community Manager
My experience with RRFS has been incredible. Their ability to explain processes involving collections, liens and foreclosures make board decisions concerning these difficult issues easier. Boards are well aware of all possible courses of action resulting from their decisions. Their expertise, knowledge and professionalism is truly appreciated.
—M.H. Community Manager
Working in an industry overwhelmed by a daunting amount of HOA delinquencies caused by the high volume of foreclosures, it’s a welcome change to communicate with such a pleasant, friendly company. They efficiently provide the timely and accurate information which I request. Friendly customer service will never be out of fashion, therefore, I appreciate dealing with a company like Red Rock that still values the importance of providing it.
—C.P. – REO Representative
Red Rock Financial has & continues to provide timely, accurate, and professional collection administration. The customer service, support, and communication have been excellent even when requested to provide special services and reporting. One of the most important elements in the collection process is the actual collection of funds. Red Rock has consistently provided impressive performance & exceeds expectations in this key area. With the initiation & availability of the new tracking reports and comparatives, Red Rock has been able to provide quick and easy to read status reports aided by color graphic analysis.
—M.C. Board President
As an active board member participating in 3 H.O.A’s, I have had the opportunity to experience the service provided by other collection agencies. I consider Red Rock Financials overall performance to be outstanding and would highly recommend they’re services to other H.O.A’s.
—M.C. Board President